Support

PacSol has an established reputation for providing a fast and efficient support service. There is a Helpdesk at the PacSol head office where ALL calls are logged into our own CaseView work management system, set to the requested priority and allocated to the support person that is best qualified to resolve the issue. The call is then responded to within the allocated time-scale relating to the priority and is followed through to resolution, with history information being added as the call progresses. There is an automatic escalation and messaging process which ensures that no call is overlooked or ignored. Full support is provided for all products and services and both advice and queries are similarly responded to.

PacSol's helpdesk is open 9am - 5pm Mon - Fri.

Additional out-of-hours support can be provided on request.

We can be contacted on: +44 (0) 1252 846301 or support@pacsol.co.uk

"One of the advantages of working with a smaller company, such as Pacsol, means that when you need support you get to talk to people at the coal face."
_{Derek Mortlock, Technologies Services Program Manager, Legal & General}