Insurance

Insurance companies are faced with fierce competition, price wars and an increase in claims. As the market reaches its peak, especially within motor insurance, companies are desperate to retain customers and reduce the cost of doing business.

Motor insurers know, the cost of claims is expected to escalate in the next few years; mainly relating to personal injury due to higher medical costs and a change in legal direction which makes it easier for accident victims to sue.

Because of these factors, financial organisations are desperate to increase productivity and reduce costs.

PacSol offers a suite of products, which encompass Document Management, Workflow Management, and Form Management solutions.

Our technology enables you to:

• Locate information easily and quickly across your organisation
• Save time whilst increasing efficiency and productivity by storing documents centrally on the network
• Create a paperless office

Case Study

Legal & General Insurance

Business Need: In 1998, Legal & General decided to consolidate all its claims activities into a single call centre operation. The company’s existing claims processing system was paper-based. Historically, documentation was fragmented, making knowledge sharing difficult, and impacting on customer service standards.

PacSol Solution: An Enterprise-wide online claims processing system which replaced all paper-based documentation and photographs – recording, progressing, monitoring, tracking and controlling the entire claims process from completion of the initial form through to the distribution of payment.

Benefits: Enhanced customer service; improved efficiency; easily accessible documentation; reduction in storage; better staff control; greater information security and reduced costs.