--- title: Blog • Back to the office! Perhaps not… • PacSol UK description: Many companies have most likely been holding out on making any meaningful, permanent change to their current business process... image: https://www.pacsol.co.uk/hubfs/UnSplashed%20Images/nonsap-visuals-ZcDNTnTShCg-unsplash.jpg --- [Skip to content](https://www.pacsol.co.uk/blog/back-to-the-office#main-content) [![PacSol UK Document Management Software](https://www.pacsol.co.uk/hs-fs/hubfs/PacSol%20Logos/PacSol_Logo_tagline_gadget_registered_96dpi.png?width=1280&height=255&name=PacSol_Logo_tagline_gadget_registered_96dpi.png)](https://www.pacsol.co.uk/) - [Home](https://www.pacsol.co.uk/) - Solutions Show submenu for Solutions - [Document Capture](https://www.pacsol.co.uk/document-capture) - [Document Management](https://www.pacsol.co.uk/document-management) - [Business Process Automation](https://www.pacsol.co.uk/business-process-automation) - [Email Processing](https://www.pacsol.co.uk/email-processing) - [Forms Processing](https://www.pacsol.co.uk/forms-processing) - [Sectors](https://www.pacsol.co.uk/sectors) - [Services](https://www.pacsol.co.uk/services) - [Support](https://www.pacsol.co.uk/pacsol-support) - [Contact](https://www.pacsol.co.uk/contact) Open main navigation Close main navigation - [Home](https://www.pacsol.co.uk/) - Solutions Show submenu for Solutions - [Document Capture](https://www.pacsol.co.uk/document-capture) - [Document Management](https://www.pacsol.co.uk/document-management) - [Business Process Automation](https://www.pacsol.co.uk/business-process-automation) - [Email Processing](https://www.pacsol.co.uk/email-processing) - [Forms Processing](https://www.pacsol.co.uk/forms-processing) - [Sectors](https://www.pacsol.co.uk/sectors) - [Services](https://www.pacsol.co.uk/services) - [Support](https://www.pacsol.co.uk/pacsol-support) - [Contact](https://www.pacsol.co.uk/contact) - [Return to Blog Listings](https://www.pacsol.co.uk/blog) [Return to Blog Listings](https://www.pacsol.co.uk/blog) Oct 26, 2020 3:04:49 PM # Back to the office! Perhaps not… [Toby Gilbertson](https://www.pacsol.co.uk/blog/author/toby-gilbertson) [facebook-f icon](http://www.facebook.com/share.php?u=https://www.pacsol.co.uk/blog/back-to-the-office) [linkedin-in icon](http://www.linkedin.com/shareArticle?mini=true&url=https://www.pacsol.co.uk/blog/back-to-the-office) [envelope icon](mailto:?body=https://www.pacsol.co.uk/blog/back-to-the-office) Many companies have most likely been holding out on making any meaningful, permanent change to their current business process pending a return to normal office based working, but with the government announcements towards the end of September, it appears home working is here to stay.  Most companies always had the capacity to support remote workers on an occasional rota but not on the scale currently required and some business processes have been temporarily adjusted / worked around rather than fully addressed for a dispersed workforce. ![Document Management Process](https://www.pacsol.co.uk/hs-fs/hubfs/Category%20icons/DM_Process_Banner.png?width=600&height=91&name=DM_Process_Banner.png) For example, your customer service shared mailbox – allocating one person to coordinate the archival / task assignment of each received message can take a significant portion of their working day – what if that person didn’t need to perform these organisational pieces? What if the business platform did all that up front – split out attachments, captured data content from pages, recognised document types and assigned work tasks to the relevant personnel? You could be looking at freeing up a large percentage of employee time to address the content of tasks assigned, not just manage the admin! Or if you prefer: *more time for tasks  = greater task throughput = happier customers = happier director(s) = less stress* The management of emailed content and how to automate the integration of that content into existing business platforms appears to be the ‘hot’ topic for [PacSol](https://www.pacsol.co.uk/) customers over the last few months.  PacSol can provide an email content solution for most platforms / scenarios using our wealth of systems integrations experience with PacSol’s own IEP application or vendor specific tools (DocuWare/Kofax/DataCap). If you would like to find out more about automation and integration solutions for your business, please [book an appointment](https://www.pacsol.co.uk/contact) to speak to us today. --- [![Toby Gilbertson. Customer Services Manager](https://www.pacsol.co.uk/hs-fs/hubfs/Staff%20Photos/profile.jpg?width=125&height=125&name=profile.jpg)](https://www.linkedin.com/in/toby-gilbertson-a917a056/) Toby Gilbertson, Customer Services Manager. October 2020     --- #pacsoluk #documentmanagement #emailprocessing #businessprocessautomation [Newsletter](https://www.pacsol.co.uk/blog/tag/newsletter), [business process automation](https://www.pacsol.co.uk/blog/tag/business-process-automation), [Business Process Management](https://www.pacsol.co.uk/blog/tag/business-process-management), [document management](https://www.pacsol.co.uk/blog/tag/document-management), [Email Automation](https://www.pacsol.co.uk/blog/tag/email-automation) ## Related posts [![PacSol Inbound Email Processor v2](https://www.pacsol.co.uk/hs-fs/hubfs/Product%20Logos/PacSol_registered_IEPv2.png?height=200&name=PacSol_registered_IEPv2.png)](https://www.pacsol.co.uk/blog/iep-v2) [Newsletter](https://www.pacsol.co.uk/blog/tag/newsletter), [business process automation](https://www.pacsol.co.uk/blog/tag/business-process-automation), [Business Process Management](https://www.pacsol.co.uk/blog/tag/business-process-management), [digital transformation](https://www.pacsol.co.uk/blog/tag/digital-transformation), [Document Management System](https://www.pacsol.co.uk/blog/tag/document-management-system), [IEP](https://www.pacsol.co.uk/blog/tag/iep), [Inbound Email Processor](https://www.pacsol.co.uk/blog/tag/inbound-email-processor) ## [PacSol IEP v2](https://www.pacsol.co.uk/blog/iep-v2) [Mark Wheadon](https://www.pacsol.co.uk/blog/author/mark-wheadon) May 29, 2024 8:30:00 AM The Inbound Email Processor (IEP) has been a PacSol product for many years. The IEP allows any... [Read more](https://www.pacsol.co.uk/blog/iep-v2) [![PacSol Document Management Solutions](https://www.pacsol.co.uk/hs-fs/hubfs/PacSol_Pill_Small.png?height=200&name=PacSol_Pill_Small.png)](https://www.pacsol.co.uk/blog/compliance-headache) [Newsletter](https://www.pacsol.co.uk/blog/tag/newsletter), [business process automation](https://www.pacsol.co.uk/blog/tag/business-process-automation), [Business Process Management](https://www.pacsol.co.uk/blog/tag/business-process-management), [document management](https://www.pacsol.co.uk/blog/tag/document-management), [Compliance](https://www.pacsol.co.uk/blog/tag/compliance) ## [Compliance giving you a headache?](https://www.pacsol.co.uk/blog/compliance-headache) [Toby Gilbertson](https://www.pacsol.co.uk/blog/author/toby-gilbertson) Jul 26, 2023 10:11:56 AM Meeting all your compliance deadlines alongside daily work processes can be the stuff of nightmares... [Read more](https://www.pacsol.co.uk/blog/compliance-headache) [![Smart Decision](https://www.pacsol.co.uk/hs-fs/hubfs/Smarter%20Way.png?height=200&name=Smarter%20Way.png)](https://www.pacsol.co.uk/blog/smarter-efficiency) [Newsletter](https://www.pacsol.co.uk/blog/tag/newsletter), [business process](https://www.pacsol.co.uk/blog/tag/business-process), [business process automation](https://www.pacsol.co.uk/blog/tag/business-process-automation), [Business Process Management](https://www.pacsol.co.uk/blog/tag/business-process-management), [document management](https://www.pacsol.co.uk/blog/tag/document-management), [digital transformation](https://www.pacsol.co.uk/blog/tag/digital-transformation), [Document Management System](https://www.pacsol.co.uk/blog/tag/document-management-system), [Employee Retention](https://www.pacsol.co.uk/blog/tag/employee-retention), [Flexible Working](https://www.pacsol.co.uk/blog/tag/flexible-working), [Efficiency](https://www.pacsol.co.uk/blog/tag/efficiency) ## [The Smarter Way to Boost (Efficiency) Productivity](https://www.pacsol.co.uk/blog/smarter-efficiency) [Toby Gilbertson](https://www.pacsol.co.uk/blog/author/toby-gilbertson) Mar 14, 2025 9:00:00 AM [Read more](https://www.pacsol.co.uk/blog/smarter-efficiency) --- [![PacSol UK Document Management Software](https://www.pacsol.co.uk/hs-fs/hubfs/PacSol%20Logos/PacSol_Logo_tagline_gadget_registered_96dpi.png?width=1280&height=255&name=PacSol_Logo_tagline_gadget_registered_96dpi.png "PacSol UK Document Management Software")](https://www.pacsol.co.uk) 134 High Street, Tonbridge, Kent TN9 1BB Copyright © 2026, Pacific Solutions International Limited ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Toby Gilbertson", "url" : "https://www.pacsol.co.uk/blog/author/toby-gilbertson" }, "dateModified" : "2023-07-07T10:16:45.953Z", "datePublished" : "2020-10-26T15:04:49.000Z", "headline" : "Blog • Back to the office! 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