When you have a problem with software or indeed any technology, you want easy access to someone who can give you an immediate and easily understandable response. In other words you want a fast, efficient and personal support service which is exactly what PacSol has a well-known reputation for providing.
We immediately log all incidents into our Helpdesk where they are allocated to the technician most qualified to address the issue. They are then responded to, tracked and escalated if required. The system ensures that we meet our SLA (service level agreement) commitments to you (the customer), that no request is lost and that all actions related to the incident are recorded for historical review.
Full support is provided for all products and services and we welcome the opportunity to help you with any other related issues.