--- title: Blog • The PacSol Partnership • PacSol UK description: We are in the business of helping. Specifically being in partnership with our clients to extract the maximum benefit from business process image: https://www.pacsol.co.uk/hubfs/UnSplashed%20Images/cometogether_square_unsplash.jpg --- [Skip to content](https://www.pacsol.co.uk/blog/pacsol-partnership#main-content) [![PacSol UK Document Management Software](https://www.pacsol.co.uk/hs-fs/hubfs/PacSol%20Logos/PacSol_Logo_tagline_gadget_registered_96dpi.png?width=1280&height=255&name=PacSol_Logo_tagline_gadget_registered_96dpi.png)](https://www.pacsol.co.uk/) - [Home](https://www.pacsol.co.uk/) - Solutions Show submenu for Solutions - [Document Capture](https://www.pacsol.co.uk/document-capture) - [Document Management](https://www.pacsol.co.uk/document-management) - [Business Process Automation](https://www.pacsol.co.uk/business-process-automation) - [Email Processing](https://www.pacsol.co.uk/email-processing) - [Forms Processing](https://www.pacsol.co.uk/forms-processing) - [Sectors](https://www.pacsol.co.uk/sectors) - [Services](https://www.pacsol.co.uk/services) - [Support](https://www.pacsol.co.uk/pacsol-support) - [Contact](https://www.pacsol.co.uk/contact) Open main navigation Close main navigation - [Home](https://www.pacsol.co.uk/) - Solutions Show submenu for Solutions - [Document Capture](https://www.pacsol.co.uk/document-capture) - [Document Management](https://www.pacsol.co.uk/document-management) - [Business Process Automation](https://www.pacsol.co.uk/business-process-automation) - [Email Processing](https://www.pacsol.co.uk/email-processing) - [Forms Processing](https://www.pacsol.co.uk/forms-processing) - [Sectors](https://www.pacsol.co.uk/sectors) - [Services](https://www.pacsol.co.uk/services) - [Support](https://www.pacsol.co.uk/pacsol-support) - [Contact](https://www.pacsol.co.uk/contact) - [Return to Blog Listings](https://www.pacsol.co.uk/blog) [Return to Blog Listings](https://www.pacsol.co.uk/blog) Mar 29, 2023 9:29:45 AM # The PacSol Partnership [Toby Gilbertson](https://www.pacsol.co.uk/blog/author/toby-gilbertson) [facebook-f icon](http://www.facebook.com/share.php?u=https://www.pacsol.co.uk/blog/pacsol-partnership) [linkedin-in icon](http://www.linkedin.com/shareArticle?mini=true&url=https://www.pacsol.co.uk/blog/pacsol-partnership) [envelope icon](mailto:?body=https://www.pacsol.co.uk/blog/pacsol-partnership) We are in the business of helping. Specifically partnering with our clients, extracting the maximum benefit from and reducing the processing time of documentation. Whilst [PacSol](https://www.pacsol.co.uk/) could just be viewed as another [document management](https://www.pacsol.co.uk/document-management/) business trying to make its way in the world, we don’t see ourselves as simple software and service vendors, we see ourselves as an active partner to our clients. ![nicole-baster-OJcEMZHoY80-unsplash](https://www.pacsol.co.uk/hs-fs/hubfs/UnSplashed%20Images/nicole-baster-OJcEMZHoY80-unsplash.jpg?width=858&height=100&name=nicole-baster-OJcEMZHoY80-unsplash.jpg) #### Non-transactional conversations In a previous [blog](https://www.pacsol.co.uk/blog), the concept of a wider, deeper client relationship and the benefits of that for business have been discussed. In summary, [non-transactional conversations](https://www.pacsol.co.uk/non-transactional-conversations/) are those where you and the other party are talking and listening (hopefully with equal interest and care) around the transactions for which you originally contacted one another. By getting to know the wider business, the people behind the process, successes, pains and plans, a more meaningful transparent trust relationship is developed allowing creativity and innovation to flourish. #### A personal professional When clients contact PacSol, they don’t get an automated script or a semi-autonomous drone, instead you talk directly to the consultants, software developers or technical engineers needed for whatever the query is. But don’t let our warm, friendly approach fool you into thinking we are any less dedicated to helping your business succeed, quite the contrary. With a more personal relationship there is a more personal investment in the provision of a service (support, consultancy, advice etc) and therefore greater care to ‘get it right and get it done’ for the benefit of our clients. #### The ‘right fit’ not an ‘almost does’ The key reason for PacSol maintaining relationships with multiple [document management](https://www.pacsol.co.uk/document-management) and [data capture](https://www.pacsol.co.uk/document-capture) vendors as well as producing our own product applications, is to ensure we can provide our clients with a solution that not only makes financial sense but provides 100% (and potentially more) of the functionality for the requirement. PacSol is not in the business of trying to make a single product work for everyone. As a partner, we want our clients to succeed and this can only be achieved with the right tools and resources in place. To paraphrase one recent client conversation when discussing the next phase of an automation improvement project “*it \[is\] a bit frustrating that we \[the client\] hadn’t made more of the relationship with us \[PacSol\] in the past*”. It is never too late to start or re-engage with process improvements. > ***“The best time to plant a tree was 20 years ago. The next best time to plant a tree is now”*** If you think you have a [document management](https://www.pacsol.co.uk/document-management/) goal, business process automation change or just want to discuss what potential there is for improvement generally within the scope of content processing then: - Fetch yourself a beverage (tea / coffee / squash etc) and perhaps a biscuit of choice - Settle yourself into a comfy chair of choice - Call [PacSol](https://www.pacsol.co.uk/contact), have a catch up on life events and then see where we can partner to improve   --- ![TG_colour_left_close_square-1024x1024](https://www.pacsol.co.uk/hs-fs/hubfs/Staff%20Photos/TG_colour_left_close_square-1024x1024.jpg?width=150&height=150&name=TG_colour_left_close_square-1024x1024.jpg) Toby Gilbertson, Director of Operations. March 2023 --- | [![FB_Square_Grey-2](https://www.pacsol.co.uk/hs-fs/hubfs/Social%20Media%20Icons/FB_Square_Grey-2.png?width=22&height=22&name=FB_Square_Grey-2.png)](https://www.facebook.com/PacificSolutionsUK)   | [![LI_Square_Grey-2](https://www.pacsol.co.uk/hs-fs/hubfs/Social%20Media%20Icons/LI_Square_Grey-2.png?width=22&height=22&name=LI_Square_Grey-2.png)](https://www.linkedin.com/company/pacsol/)   | [![Mail_Square_Grey-2](https://www.pacsol.co.uk/hs-fs/hubfs/Social%20Media%20Icons/Mail_Square_Grey-2.png?width=25&height=19&name=Mail_Square_Grey-2.png)](mailto:info@pacsol.co.uk) | [![Twitter_Square_Grey-2](https://www.pacsol.co.uk/hs-fs/hubfs/Social%20Media%20Icons/Twitter_Square_Grey-2.png?width=26&height=22&name=Twitter_Square_Grey-2.png)](https://twitter.com/PacSoluk)   | | --- | --- | --- | --- |   [![New_Banner_noCaps_nologo-1024x156](https://www.pacsol.co.uk/hs-fs/hubfs/website%20banners/New_Banner_noCaps_nologo-1024x156.png?width=1024&height=156&name=New_Banner_noCaps_nologo-1024x156.png)](https://www.pacsol.co.uk/contact) #PacSolUK #DocumentManagement #DigitalTransformation #BusinessProcess [Newsletter](https://www.pacsol.co.uk/blog/tag/newsletter), [business process](https://www.pacsol.co.uk/blog/tag/business-process), [business process automation](https://www.pacsol.co.uk/blog/tag/business-process-automation) ## Related posts [![](https://www.pacsol.co.uk/hs-fs/hubfs/UnSplashed%20Images/Filing_cards.jpg?height=200&name=Filing_cards.jpg)](https://www.pacsol.co.uk/blog/digital-transformation-urgent-necessity) [Newsletter](https://www.pacsol.co.uk/blog/tag/newsletter), [business process automation](https://www.pacsol.co.uk/blog/tag/business-process-automation) ## [Digital Transformation is an urgent necessity (not a new Netflix series on robots)](https://www.pacsol.co.uk/blog/digital-transformation-urgent-necessity) [Toby Gilbertson](https://www.pacsol.co.uk/blog/author/toby-gilbertson) Apr 28, 2021 9:33:00 AM “Digital Transformation (DT or DX) is the adoption of digital technology to transform services or... [Read more](https://www.pacsol.co.uk/blog/digital-transformation-urgent-necessity) [![April 6th Calendar](https://www.pacsol.co.uk/hs-fs/hubfs/UnSplashed%20Images/Apr_calendar.png?height=200&name=Apr_calendar.png)](https://www.pacsol.co.uk/blog/flex) [Newsletter](https://www.pacsol.co.uk/blog/tag/newsletter), [business process automation](https://www.pacsol.co.uk/blog/tag/business-process-automation), [Business Process Management](https://www.pacsol.co.uk/blog/tag/business-process-management), [digital transformation](https://www.pacsol.co.uk/blog/tag/digital-transformation), [Document Management System](https://www.pacsol.co.uk/blog/tag/document-management-system) ## [Flex Your Organisation](https://www.pacsol.co.uk/blog/flex) [Toby Gilbertson](https://www.pacsol.co.uk/blog/author/toby-gilbertson) Apr 24, 2024 8:30:00 AM On April 6th 2024, flexible working laws changed for British businesses - is your business ready?... [Read more](https://www.pacsol.co.uk/blog/flex) [![Workflow Icon](https://www.pacsol.co.uk/hs-fs/hubfs/Category%20icons/workflow.png?height=200&name=workflow.png)](https://www.pacsol.co.uk/blog/automating-ap-processing) [Newsletter](https://www.pacsol.co.uk/blog/tag/newsletter), [business process](https://www.pacsol.co.uk/blog/tag/business-process), [business process automation](https://www.pacsol.co.uk/blog/tag/business-process-automation), [Accounts Payable](https://www.pacsol.co.uk/blog/tag/accounts-payable) ## [Automating AP Processing: Not as complicated as you think.](https://www.pacsol.co.uk/blog/automating-ap-processing) [Toby Gilbertson](https://www.pacsol.co.uk/blog/author/toby-gilbertson) Mar 29, 2023 10:00:00 AM Starting to automate your AP (Accounts Payable) process can take a matter of days, not months,... [Read more](https://www.pacsol.co.uk/blog/automating-ap-processing) --- [![PacSol UK Document Management Software](https://www.pacsol.co.uk/hs-fs/hubfs/PacSol%20Logos/PacSol_Logo_tagline_gadget_registered_96dpi.png?width=1280&height=255&name=PacSol_Logo_tagline_gadget_registered_96dpi.png "PacSol UK Document Management Software")](https://www.pacsol.co.uk) 134 High Street, Tonbridge, Kent TN9 1BB Copyright © 2026, Pacific Solutions International Limited ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Toby Gilbertson", "url" : "https://www.pacsol.co.uk/blog/author/toby-gilbertson" }, "dateModified" : "2023-07-07T08:33:42.832Z", "datePublished" : "2023-03-29T08:29:45.000Z", "headline" : "Blog • The PacSol Partnership • PacSol UK", "image" : [ "https://www.pacsol.co.uk/hubfs/UnSplashed%20Images/cometogether_square_unsplash.jpg" ], "mainEntityOfPage" : { "@id" : "https://www.pacsol.co.uk/blog/pacsol-partnership", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.pacsol.co.uk/hubfs/PacSol%20Logos/PacSol_Logo_tagline_gadget_registered_96dpi.png" }, "name" : "Pacific Solutions International Limited" } } ```